Essential Questions About Our Shoes
What materials do you use?
We carefully select premium materials, including South African leather, quality fabrics, and natural fibres like Merino wool. Our uppers are made from full-grain bovine leather, and our insoles and linings are made with microfibre. All our materials are selected for durability, comfort, and ethical sourcing.
How do your shoes fit?
Our shoes are designed to fit true to size with comfort in mind. We provide a detailed size guide to ensure your perfect match.
How long will my shoes last?
With proper care, our handcrafted shoes are built to be treasured for years. The quality materials and expert manufacturing process ensure they're an investment in long-term comfort and style.
Are these shoes comfortable for all-day wear?
Absolutely! Every pair features comfort-first design with premium materials, supportive construction, and thoughtful details that keep your feet happy from morning to night.
What's your shipping policy?
We use a courier partner for delivery in and around South Africa. We offer free standard shipping on orders over R1500. Orders typically arrive within 3-7 business days, and you'll receive tracking information to monitor your delivery. Please view our shipping policy for more info.
Can I exchange them if they don't fit perfectly?
Yes! We offer exchanges within 14 days for unworn shoes in original packaging. We want you to absolutely love your Sole Society shoes. Please view our returns policy for more details.
How should I care for my shoes?
We include care instructions with every pair, and you can view them here. Proper care ensures your investment continues to look and feel amazing.
Are your shoes ethically made?
Every pair supports South African artisans, ethically-sourced materials, fair labour practices, and local communities. Ethical manufacturing is the core of who we are.
Do you offer wide-width options?
Our premium materials naturally adapt to foot shape over time. Refer to our size guide for more details.
What if I'm not completely satisfied?
Your happiness is our priority. If your shoes fail to meet expectations, please get in touch with us within 14 days, and we'll make it right. Don't hesitate to get in touch with us with any questions or queries.